Shipping & Returns

Orders placed on Friday and weekends will be shipped on Monday or the next business day. However, on some occasions, orders may take up to 2-3 business days to process and ship. Depending on the weight and value of your order, we use the following shipping carriers: Fedex and the United States Postal Service (USPS).

We ship to all states with USA and to certain countries internationally.

In some rare cases (primarily with International and Express delivery shipments), we reserve the right to add additional shipping fees for odd sized or heavy items. However, we will always contact the customer before adding any additional shipping fees.

You can view your shipping rate by going to checkout and entering your billing and shipping information during the first step of checkout.

Returns

If you are not satisfied with any of the products you receive, you may return the item within 14 days of the delivery date for a refund. All returned items are subject to a 20% restocking fee. Please note that original shipping charges are non-refundable. There are no refunds on any item(s) that has been used or don't have its original packaging. To qualify for a refund, all items must be returned unused and in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. Any electrical appliance that has been opened/used and the seal of the electrical cord have been untied - return will not be honored and there will be no refund issued.

We will refund your money to the credit card you used to purchase your item. Within 30 days of receiving and processing your return, we will issue a refund. Depending on your billing cycle, the refund will reflect on your statement within 2 billing statements.

If you would like to return a product, please email our customer service department for a return merchandise authorization (RMA) number. This rma number must be written on the outside of the box, and please include the packing slip inside. Please note that we cannot issue a refund for items returned without this authorization number. For your protection, we recommend that you use insured ups or insured United States postal service when returning goods. We prefer return requests be handled only through email to expedite your return.

We will notify you via e-mail of your refund once we have received and processed your returned product. Please note that we can refund shipping costs only if the return is a result of our error.

We provide no refunds for unauthorized items returned to us. All merchandise being returned must be authorized before you return it, and must be arranged within 14 days of receiving your order. Unauthorized returns and returned items that do not meet our guidelines become the property of innovativelooks.net and will be disposed